IF I AM BUYING A PRESENT ON LINE, AND IT DOESN’T FIT OR THEY DON’T LIKE IT, CAN I RETURN IT?
Items may be returned for a full refund within 7 working days of purchase, unworn and as new. A suitable alternative will be offer at this time but if this cannot be found, a refund will be given. After these 7 working days a credit note for the value of the piece but not postage will be given. Pieces made specifically to commission cannot be returned due to their individual nature. MT Jewellery also sells vouchers; which you may like to consider if you are unsure of your purchase.
HOW LONG WILL MY ORDER TAKE?
Most items are already in stock and we will try to send them out within 3- 5 working days however please refer to delivery times listed on each individual item as this could vary. Items made to order will be assessed and time scale quoted individually. If an item is not in stock or there will be any delay we will notify you via email in the first instance.
CAN ORDERS BE DELIVERED TO A DIFFERENT ADDRESS TO MY OWN OR MY CARD DETAILS ADDRESS?
Yes, we can ship to a different address. Please fill in the appropriate forms in the checkout section - ensuring that the shipping address is different to the billing address.
HOW DO I KNOW WHICH SIZE TO ORDER?
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Most items are already in stock and we aim to send them out within 1 - 5 working days however please refer to delivery times listed on each individual item as this could vary. Items made to order will be assessed and time scale quoted individually. If on the rare occasion an item is not in stock, we will notify you via email in the first instance.
All items are sent out by your preferred delivery method via Royal Mail and can be tracked on their website using the tracking number you receive in your Shipping fullfillment email.
Get in touch
We've tried our best to answer any questions we anticipate you might have but if we haven't, please feel free to get in touch with us via our contact form.
About Mari Thomas
Establishing the business in 1998, Mari is one of Wales' leading artists. She is one of the few to win both the coveted Gold Medal for Craft and Design and the Craft and Design Award at the National Eisteddfod - the highest accolades in Wales.
About the workshop
We aim to ensure that each and every piece meets the highest standards before it leaves the workshop. Whether it be an item from one of our unique collections, a rebuild or remodel of a customers personal possession or a customer repair, each piece goes through our quality control system to ensure that it exceeds customer's expectations.