We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our delivery agreement but we cannot give an exact delivery date.
If we have not delivered the Product(s) within 30 working days of submitting your Order or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.
Delivery will be Royal Mail, unless detailed otherwise to you, and will be appropriate for the level of value of the item or items. Orders over a certain value, or selected for express or special delivery will be made using the appropriate delivery method. It is your responsibility to arrange for collection of item(s) that were not able to be delivered due to availability of signatory. Items returned to us as not collected from the local sorting office can be re-delivered at your cost. If items are returned to us we will aim to contact you within 7 working days to arrange redelivery unless you contact us first.
Each item will be delivered in its appropriate presentation box. Packaging costs are included in the item price(s) quoted.
All items are available to be picked up from the gallery in Llandeilo. This option is available in the delivery section of the purchase screens. If your desired item is in stock we will aim to dispatch it within 5 working days unless stated otherwise. Any other time scale will be listed on the delivery time next to each item. If you require an item urgently, please ring us on +44 (0) 1558 660001 to check that the item is in stock before placing your order. Please note MT Jewellery hours of business are Monday to Saturday 10am to 5.00pm. Customers will be notified by email or phone call if any delay is expected on their order.
As many items are made to order, specifically for you, delivery times vary from piece to piece, but it is our aim to send your order as efficiently and safely as possible. Please contact us for an update on your bespoke or personalised item(s) creation.
Gift vouchers are available for purchase.
All items dispatched for delivery within the United Kingdom are sent using either Recorded Delivery or Special Delivery through Royal Mail and are fully insured whilst in transit. Items must be signed for on receipt.
United Kingdom delivery costs:
£7.00 for items with a total under £100 (Royal Mail Recorded delivery – low insurance cover)
£10.00 for items with a total over £100 (Royal Mail Special Delivery )
We are able to deliver anywhere in the world using Royal Mail International Signed For service. Items are fully insured whilst in transit. Delivery times can vary depending on the country, so please allow an extra 7 to 10 days in Europe and up to three weeks elsewhere when ordering. Any tax and duty costs payable outside of the UK are the full responsibility of the customer. Items must be signed for on receipt.
International delivery costs:
£20.00 Rest of the world